Returning an order.
Customers may return to us any order within 28 days of receipt, for any reason, and the customer will be refunded the full amount paid within 30 days. If a customer wishes to do this they may be responsible for the cost of returning the goods .With regard to "faulty" goods only, where a customer properly rejects such goods within a reasonable time, they will be refunded all postage costs. To do this contact us through customer services.
Statutory right to cancel an order.
A customer may cancel an order at anytime prior to despatch. If payment has been taken it will be refunded in full including carraige charges (if any) within "30 days of cancellation". Where a consumer is in receipt of an unwanted order, we would like it to be made clear that they have a 7 working day cancellation period, from the "day after" the day that the goods are "received". Where a consumer properly cancels an order, we would also like it to be expressly stated that a refund will be provided within "30 days of cancellation" The customer may be responsible for the cost of returning the goods. If the goods are not returned we will collect them and deduct this cost from the refund. To exercise this right you can contact us via email to customer services. A confirmation will be sent out via email.